Terms & Conditions
1. Perth LDU Installation Program - Terms and Conditions Eligible Homes
Sufficient evidence may be required to confirm:
• your home is located in Western Australia;
• your home is plumbed with Iplex Typlex Pro-fit pipe (generally, only homes built after July 2017 have Typlex);
• an LDU has not already been installed at your home; and
• you are the legal owner of the home.
You do not need to have experienced a plumbing failure to be eligible to receive an LDU.
2. Program Inclusions
Eligible homes will receive:
• 1 Phyn LDU;
• 7 year warranty for the device, redeemable directly from the manufacturer;
• 7 year paid access to the manufacturer’s cloud services;
• Installation of the Phyn LDU unit onto the eligible home by a qualified plumber; and
• Installation of a power point near the unit by a qualified electrician (if required).
The manufacturer's terms and conditions and warranty apply to the LDU. These are available for review on the Phyn website https://phyn.com/.
3. Program Requirements
The Phyn LDUs are smart devices that require continuous Wi-Fi internet and smartphone device (phone or tablet).
You will be responsible for:
• the cost of installing and maintaining a suitable Wi-Fi internet connection (including the purchase or installation of a Wi-Fi booster if required); or
• provision of a smart device (phone or tablet) to download the required app.
At the conclusion of the cloud service period of 7 years, the Phyn LDU will continue to function at a reduced, minimal cloud processing overhead required capacity (the Essential tier). It will be open to you to either:
• continue using the LDU until the end of its life free of charge (or the version of the cloud services/platform is no longer supported);
• subscribe to an upgraded plan directly with Phyn (advanced cloud services/platform); or
• procure a replacement unit at your own cost and pay any associated subscription fees (if applicable).
4. Title of LDU
Legal title of the Phyn LDU will transfer to you, as the owner of the home, at completion of installation.
5. Cost of the trial
There is no cost to you for the LDU or installation.
6. Facilitation of installation
By participating in the Program, you must:
• ensure a responsible adult is available at the time of installation; and
• allow the appointed plumber (and electrician where required) to attend your home for the purpose of installing the LDU.
Separate visits may be required to allow for the different trades over multiple days. The location of the LDU is important to it working as effectively as possible. As each home has a different configuration, including layout of pipework and access to electrical supply we cannot guarantee the location of the LDU. We will work with you to agree on the most suitable location for the LDU considering these factors, and we apologise in advance if a specific location is not possible for any reason.
7. Use of Your Data (Including Personal Information)
You agree Iplex can use your data, including your personal information in accordance with the privacy policy and these terms. This includes providing your data to regulators, builders, installers and/or the manufacturer of the LDU so that the LDU can be effectively and efficiently installed, used and performance of the LDU and the Perth LDU Installation Program can be measured.